Nicole Saunders
Bio
As Director of Community at Zendesk, she oversee the Community Team (part of the Global Digital Experiences team), set strategy, define policy and governance, develop and launch new community products, and engage our user community. Our programs include: an online community, virtual events, user groups, community champions, customer advocacy, and an annual global virtual community summit.Appears in 21 Episodes
End-of-Year Reviews and Reporting Best Practices
As the year comes to an end, Chris and Nicole discuss best practices for community professionals to reflect on their accomplishments, communicate value to stakeholders...
The First Year of Zendesk's User Group Program: Key Learnings and Insights
In this episode of Peers Over Beers, Christopher Detzel interviews Nicole Saunders, Senior Manager of Global Community Programs at Zendesk, about Zendesk's user group ...
Preparing for 2024: Community Trends and Data Strategies
This podcast episode is a discussion between Christopher Detzel and Nicole Saunders, two community professionals, about trends, strategies, and best practices for comm...
Preparing Communities for the AI Revolution with Jono Bacon
In this episode of Peers Over Beers, hosts Chris Detzel and Nicole Saunders are joined by special guest Jono Bacon, an expert in building online communities, to discus...
Partners as Co-Creators of Community Content
Partnerships play a critical role in building successful online communities. But how can you effectively engage partners without them simply using your community as a ...
Community is Everywhere - How Do You Manage It?
In this episode, Christopher and Nicole discuss the idea that community exists everywhere, not just on a company's own branded community platform. They talk about how ...
Community and Customer Success: Driving Customer Engagement Through Collaboration
In this episode of Peers over Beers, Nicole Saunders and Christopher Detzel have an insightful discussion about building relationships between community and customer s...
Adapting Your Community Strategy Through Organizational Changes
"Peers Over Beers," hosted by seasoned community experts Chris Detzel and Nicole Saunders, is a podcast that dives deep into the world of online communities. In this p...
Community Evolution: Shaping the Landscape of Business Organizations
Welcome to this in-depth analysis of the podcast "Peers over Beers," hosted by two seasoned professionals, Nicole Saunders and Christopher Detzel. The engaging discour...
Digital Communities: Scaling User Groups with Nicole Saunders
In this insightful episode of "Peers Over Beers", Christopher Detzel converses with Nicole Saunders from Zendesk about community building and user group management in ...
Data to Dialogue: Measuring and Showcasing Community Value
Welcome to the Peers Over Beers podcast, "Behind the Scenes of Community Management: Metrics Matter". Nicole Saunders and Chris Detzel give their thoughts about Commun...
AI in Online Communities: Pros, Cons, and Future Possibilities
This Peers Over Beers discusses the potential benefits and drawbacks of artificial intelligence (AI) in online communities and customer support, as explored in a recen...
Women Leaders in Tech
In this episode, we cover the topic of Women in Tech. Chris Detzel, Director of Community and Engagement at Reltio ask his guest some tough questions around the topic....
Episode 106: How to Build Your Own Personal Brand
Nicole Sunders, Director of Community at Zendesk and Chris Detzel, Director of Customer Community and Engagement at Reltio talk a lot on this episode about how to buil...
Episode 102 - With Nicole Saunders - Community Pro's need to be good at Business not just Community
We have to level up our business knowledge and tie community to how it ties into helping these business problems. Chris and Nicole talk about how it is so important to...
Episode 098 - Nicole Saunders - Events and Collaborating with Cross-Functional Teams
In this episode, Nicole Saunders, Director of Community at Zendesk, talk about the connections and the cross-functional teams need to run events. Nicole is a genius wh...
Episode 086 - Nicole Saunders - Walking into an Established Community and an Existing Culture
In this episode we talk about walking into an established community. How do you go into an existing space that has it's own culture and help it thrive? What programs a...
Episode 082 - Training for the Role of Community Management - Put Yourself Out There!
Nicole Saunders, Director of Communities at Zendesk and Chris Detzel give their take on some trainings you an take to become a solid community manager. We also talk ab...
Episode 078 - Rewards, Recognition and Gamification - The Value of the Top 10% of your Community Users
Nicole Saunders, Director of Communities at Zendesk joins Chris Detzel, Director of Customer Communities and Engagement at Reltio go deep and talk about rewarding and ...