Episode 078 - Rewards, Recognition and Gamification - The Value of the Top 10% of your Community Users
Summary
Nicole Saunders, Director of Communities at Zendesk joins Chris Detzel, Director of Customer Communities and Engagement at Reltio go deep and talk about rewarding and recognizing the top contributors of the community. Nicole talks about the programs she has built to engage her users and Chris talks about his plan in building a rewards, recognition program for his community. Nicole also talks about her team make up and what it takes to get the resources to do this.Carrie Melissa Jones - YouTube Episode: How The 80/20 Principle Applies To Community Building
Nicole Saunders LinkedIn
Check-out the episode on video: https://youtu.be/zcONjTjG580
Nicole Saunders LinkedIn
Check-out the episode on video: https://youtu.be/zcONjTjG580
Creators and Guests
Host
Chris Detzel
Chris is a versatile Digital Community Strategist with several years of experience. He has owned community vision, strategy, and execution. He is responsible for leading the development and execution of community engagement programs, creating compelling content for customer communities and acts as the voice of the customer. He believes that data should drive decisions as it is the key element of any long-term successful strategy.
Host
Nicole Saunders
As Director of Community at Zendesk, she oversee the Community Team (part of the Global Digital Experiences team), set strategy, define policy and governance, develop and launch new community products, and engage our user community. Our programs include: an online community, virtual events, user groups, community champions, customer advocacy, and an annual global virtual community summit.