Episode 072 - Special Guest Nicole Saunders - Roadmaps, Headcount, Employee Training and more
Summary
In this special getting to know you episode, Nicole Saunders, Director of Communities at Zendesk, and Chris Detzel touch on many subjects that include community roadmaps, headcount, budgeting, employee training and a lot more. We dive right in to talk about how important roadmaps are to do and how we learned how to do them. The conversation then took us into headcount. Nicole has an amazing view on how to do this. Chris was all ears on this one!Nicole Saunders is the Director of Communities at Zendesk. She has been there for 5 yrs, and recently promoted to Director.
Creators and Guests
Host
Chris Detzel
Chris is a versatile Digital Community Strategist with several years of experience. He has owned community vision, strategy, and execution. He is responsible for leading the development and execution of community engagement programs, creating compelling content for customer communities and acts as the voice of the customer. He believes that data should drive decisions as it is the key element of any long-term successful strategy.
Host
Nicole Saunders
As Director of Community at Zendesk, she oversee the Community Team (part of the Global Digital Experiences team), set strategy, define policy and governance, develop and launch new community products, and engage our user community. Our programs include: an online community, virtual events, user groups, community champions, customer advocacy, and an annual global virtual community summit.