Episode 086 - Nicole Saunders - Walking into an Established Community and an Existing Culture
E86

Episode 086 - Nicole Saunders - Walking into an Established Community and an Existing Culture

Summary

In this episode we talk about walking into an established community. How do you go into an existing space that has it's own culture and help it thrive? What programs are needed to keep the community going and to help it drive value to your existing members and business? We also talk about how important vacations are to take and how you need to trust your staff to get the job done when you go on vacation.

Creators and Guests

Chris Detzel
Host
Chris Detzel
Chris is a versatile Digital Community Strategist with several years of experience. He has owned community vision, strategy, and execution. He is responsible for leading the development and execution of community engagement programs, creating compelling content for customer communities and acts as the voice of the customer. He believes that data should drive decisions as it is the key element of any long-term successful strategy.
Nicole Saunders
Host
Nicole Saunders
As Director of Community at Zendesk, she oversee the Community Team (part of the Global Digital Experiences team), set strategy, define policy and governance, develop and launch new community products, and engage our user community. Our programs include: an online community, virtual events, user groups, community champions, customer advocacy, and an annual global virtual community summit.