All Episodes
End-of-Year Reviews and Reporting Best Practices
As the year comes to an end, Chris and Nicole discuss best practices for community professionals to reflect on their accomplishments, communicate value to stakeholders...
The First Year of Zendesk's User Group Program: Key Learnings and Insights
In this episode of Peers Over Beers, Christopher Detzel interviews Nicole Saunders, Senior Manager of Global Community Programs at Zendesk, about Zendesk's user group ...
Preparing for 2024: Community Trends and Data Strategies
This podcast episode is a discussion between Christopher Detzel and Nicole Saunders, two community professionals, about trends, strategies, and best practices for comm...
Preparing Communities for the AI Revolution with Jono Bacon
In this episode of Peers Over Beers, hosts Chris Detzel and Nicole Saunders are joined by special guest Jono Bacon, an expert in building online communities, to discus...
Partners as Co-Creators of Community Content
Partnerships play a critical role in building successful online communities. But how can you effectively engage partners without them simply using your community as a ...
Community is Everywhere - How Do You Manage It?
In this episode, Christopher and Nicole discuss the idea that community exists everywhere, not just on a company's own branded community platform. They talk about how ...
Community and Customer Success: Driving Customer Engagement Through Collaboration
In this episode of Peers over Beers, Nicole Saunders and Christopher Detzel have an insightful discussion about building relationships between community and customer s...
Adapting Your Community Strategy Through Organizational Changes
"Peers Over Beers," hosted by seasoned community experts Chris Detzel and Nicole Saunders, is a podcast that dives deep into the world of online communities. In this p...
Community Evolution: Shaping the Landscape of Business Organizations
Welcome to this in-depth analysis of the podcast "Peers over Beers," hosted by two seasoned professionals, Nicole Saunders and Christopher Detzel. The engaging discour...
Digital Communities: Scaling User Groups with Nicole Saunders
In this insightful episode of "Peers Over Beers", Christopher Detzel converses with Nicole Saunders from Zendesk about community building and user group management in ...
How Online Communities Drive Business Growth: Key Takeaways from Michael Burke and Chris Detzel's Discussion
This podcast originated and is a copy from Data Hurdles episode Leveraging Online Communities for Business Growth: Insights from Burke and Detzel. In their conversati...
Data to Dialogue: Measuring and Showcasing Community Value
Welcome to the Peers Over Beers podcast, "Behind the Scenes of Community Management: Metrics Matter". Nicole Saunders and Chris Detzel give their thoughts about Commun...
AI in Online Communities: Pros, Cons, and Future Possibilities
This Peers Over Beers discusses the potential benefits and drawbacks of artificial intelligence (AI) in online communities and customer support, as explored in a recen...
Metrics in Community Building: How to Tell Your Community's Story
Join Chris Detzel and Morgan Wood, Head of Community at Hivebrite. Hivebrite had the chance to interview me about metrics and story telling. A powerful online communit...
Discussions on Coffee, Conferences, and Community Resources: Insights from Peers Over Beers
In this episode of Peers Over Beers, Chris Detzel and Scott Wilder discuss a range of topics related to the technology industry. They talk about coffee, upcoming confe...
Women Leaders in Tech
In this episode, we cover the topic of Women in Tech. Chris Detzel, Director of Community and Engagement at Reltio ask his guest some tough questions around the topic....
How Community Can work with Product Teams
Lauren Clevenger, Global Head of Seller Community at Square, joins Chris Detzel, Director of Customer Community and Engagement. We go into detail about how to work wit...
Holy Cow! Adrian wrote a Community book! “The Accidental Community Manager”
Yes, you have that right, Adrian Speyer, Head of Community at Higher Logic. Author of “The Accidental Community Manager” wrote a book around Online Community manageme...
Walking into an Existing Online Community with David (Historian) DeWald
In this episode, Chris Detzel, Director of Customer Community and Engagement at Reltio talks to David, the original Historian, DeWald, Community Manager at Ciena about...
Community Operations with Tiffany Oda, Director, Community Operations at Venafi
"Community Operations: The Behind-the-Scenes Powerhouse," "The Value and Impact of Community Operations Management," and "Operational Excellence in Community Building....
Episode 109 - Vacation Matters and The Intersection between Community and Business Needs
Nicole Saunders, Director of Community at Zendesk and Chris Detzel, Director of Customer Community and Engagement at Reltio talk about how taking vacations is SO impo...
Episode 108 - Web 3.0, NFT's and NFT Community with John Thomas Connor, CEO and founder of Faktura
In this episode of Peers Over Beers, CEO and Founder John Thomas Connor at Faktura walks us through what NFT's are, how it fits into Web 3.0 and what communities look ...
Episode 107 - Building out a Community Team with Elizabeth Kinsey
In this episode, Chris Detzel and Elizabeth Kinsey, Director of Slack Communities, talk about how you should think about building out your Community Team. So many time...
Episode 106: How to Build Your Own Personal Brand
Nicole Sunders, Director of Community at Zendesk and Chris Detzel, Director of Customer Community and Engagement at Reltio talk a lot on this episode about how to buil...
Episode 105 Jephtah, Jay and Ronald - V2 of the Community Builder Guide
Authors and Community advocates Jephtah Abu, Ronald Williams and Jay Elango talk about their new book coming out. It's actually version 2. They focus on communities ou...
Episode 104 - Community One Person Show and How to Get Sh#t Done
Scott Wilder, VP of Customer Engagement, Community and Partnerships at Base (Base.ai) talks about how you should copilot or partner with your community members to hel...
Episode 103 - Eni Selfo, Head of Community - Events, ROI, Community-Led Growth and more!
In this episode, Chris and Eni dive deep into a current event that Mind Valley held for their customers including the community. We talk about user groups, a technolog...
Episode 102 - With Nicole Saunders - Community Pro's need to be good at Business not just Community
We have to level up our business knowledge and tie community to how it ties into helping these business problems. Chris and Nicole talk about how it is so important to...