Introduction
Tune in and raise a glass to better customer experiences!
Latest Episodes
End-of-Year Reviews and Reporting Best Practices
As the year comes to an end, Chris and Nicole discuss best practices for community professionals to reflect on their accomplishments, communicate value to stakeholders...
The First Year of Zendesk's User Group Program: Key Learnings and Insights
In this episode of Peers Over Beers, Christopher Detzel interviews Nicole Saunders, Senior Manager of Global Community Programs at Zendesk, about Zendesk's user group ...
Preparing for 2024: Community Trends and Data Strategies
This podcast episode is a discussion between Christopher Detzel and Nicole Saunders, two community professionals, about trends, strategies, and best practices for comm...
Preparing Communities for the AI Revolution with Jono Bacon
In this episode of Peers Over Beers, hosts Chris Detzel and Nicole Saunders are joined by special guest Jono Bacon, an expert in building online communities, to discus...
Partners as Co-Creators of Community Content
Partnerships play a critical role in building successful online communities. But how can you effectively engage partners without them simply using your community as a ...