Chris Detzel
Bio
Chris is a versatile Digital Community Strategist with several years of experience. He has owned community vision, strategy, and execution. He is responsible for leading the development and execution of community engagement programs, creating compelling content for customer communities and acts as the voice of the customer. He believes that data should drive decisions as it is the key element of any long-term successful strategy.Appears in 32 Episodes
End-of-Year Reviews and Reporting Best Practices
As the year comes to an end, Chris and Nicole discuss best practices for community professionals to reflect on their accomplishments, communicate value to stakeholders...
The First Year of Zendesk's User Group Program: Key Learnings and Insights
In this episode of Peers Over Beers, Christopher Detzel interviews Nicole Saunders, Senior Manager of Global Community Programs at Zendesk, about Zendesk's user group ...
Preparing for 2024: Community Trends and Data Strategies
This podcast episode is a discussion between Christopher Detzel and Nicole Saunders, two community professionals, about trends, strategies, and best practices for comm...
Preparing Communities for the AI Revolution with Jono Bacon
In this episode of Peers Over Beers, hosts Chris Detzel and Nicole Saunders are joined by special guest Jono Bacon, an expert in building online communities, to discus...
Partners as Co-Creators of Community Content
Partnerships play a critical role in building successful online communities. But how can you effectively engage partners without them simply using your community as a ...
Community is Everywhere - How Do You Manage It?
In this episode, Christopher and Nicole discuss the idea that community exists everywhere, not just on a company's own branded community platform. They talk about how ...
Community and Customer Success: Driving Customer Engagement Through Collaboration
In this episode of Peers over Beers, Nicole Saunders and Christopher Detzel have an insightful discussion about building relationships between community and customer s...
Adapting Your Community Strategy Through Organizational Changes
"Peers Over Beers," hosted by seasoned community experts Chris Detzel and Nicole Saunders, is a podcast that dives deep into the world of online communities. In this p...
Community Evolution: Shaping the Landscape of Business Organizations
Welcome to this in-depth analysis of the podcast "Peers over Beers," hosted by two seasoned professionals, Nicole Saunders and Christopher Detzel. The engaging discour...
Digital Communities: Scaling User Groups with Nicole Saunders
In this insightful episode of "Peers Over Beers", Christopher Detzel converses with Nicole Saunders from Zendesk about community building and user group management in ...
How Online Communities Drive Business Growth: Key Takeaways from Michael Burke and Chris Detzel's Discussion
This podcast originated and is a copy from Data Hurdles episode Leveraging Online Communities for Business Growth: Insights from Burke and Detzel. In their conversati...
Data to Dialogue: Measuring and Showcasing Community Value
Welcome to the Peers Over Beers podcast, "Behind the Scenes of Community Management: Metrics Matter". Nicole Saunders and Chris Detzel give their thoughts about Commun...
AI in Online Communities: Pros, Cons, and Future Possibilities
This Peers Over Beers discusses the potential benefits and drawbacks of artificial intelligence (AI) in online communities and customer support, as explored in a recen...
Metrics in Community Building: How to Tell Your Community's Story
Join Chris Detzel and Morgan Wood, Head of Community at Hivebrite. Hivebrite had the chance to interview me about metrics and story telling. A powerful online communit...
Discussions on Coffee, Conferences, and Community Resources: Insights from Peers Over Beers
In this episode of Peers Over Beers, Chris Detzel and Scott Wilder discuss a range of topics related to the technology industry. They talk about coffee, upcoming confe...
Women Leaders in Tech
In this episode, we cover the topic of Women in Tech. Chris Detzel, Director of Community and Engagement at Reltio ask his guest some tough questions around the topic....
How Community Can work with Product Teams
Lauren Clevenger, Global Head of Seller Community at Square, joins Chris Detzel, Director of Customer Community and Engagement. We go into detail about how to work wit...
Holy Cow! Adrian wrote a Community book! “The Accidental Community Manager”
Yes, you have that right, Adrian Speyer, Head of Community at Higher Logic. Author of “The Accidental Community Manager” wrote a book around Online Community manageme...
Episode 106: How to Build Your Own Personal Brand
Nicole Sunders, Director of Community at Zendesk and Chris Detzel, Director of Customer Community and Engagement at Reltio talk a lot on this episode about how to buil...
Episode 103 - Eni Selfo, Head of Community - Events, ROI, Community-Led Growth and more!
In this episode, Chris and Eni dive deep into a current event that Mind Valley held for their customers including the community. We talk about user groups, a technolog...
Episode 102 - With Nicole Saunders - Community Pro's need to be good at Business not just Community
We have to level up our business knowledge and tie community to how it ties into helping these business problems. Chris and Nicole talk about how it is so important to...
Episode 099 - Allison Boudreau - Small Group Networking, Events at Calix
At Calix, Customer Success Managers owns peer to peer networking in the Community called Circles. Circles is a small group, of about 10 of their customers, meeting tog...
Episode 098 - Nicole Saunders - Events and Collaborating with Cross-Functional Teams
In this episode, Nicole Saunders, Director of Community at Zendesk, talk about the connections and the cross-functional teams need to run events. Nicole is a genius wh...
Episode 094 - Erica Moss - HubSpot - How to think about Events and more
In this episode Erica Moss, Principal Marketing Manager, Community, at HubSpot joins Peers Over Beers and talks about her new role at HubSpot. We also dive in and talk...
Episode 088 - Allison Boudreau - Director Education, and Community at Calix - Community and Academy
Special guest Allison Boudreau, Director. Digital Programs, Education, and Community at Calix joins Chris Detzel for a Peers Over Beers Episode. She's been at Calix fo...
Episode 086 - Nicole Saunders - Walking into an Established Community and an Existing Culture
In this episode we talk about walking into an established community. How do you go into an existing space that has it's own culture and help it thrive? What programs a...
Episode 084 - Growth, Acquisition and Plan on a Page
Chris Detzel and Elizabeth Kinsey, Director of Community at Slack, get into what our plans are for this year with our online communities. The Slack Community is growi...
Episode 082 - Training for the Role of Community Management - Put Yourself Out There!
Nicole Saunders, Director of Communities at Zendesk and Chris Detzel give their take on some trainings you an take to become a solid community manager. We also talk ab...