All Episodes
Episode 069 - How to Get Community Resources Part II
In this final episode, Michael and Chris talk about how to get resources for your community. Michael created a spreadsheet to follow along. Yes it's a bit boring, but ...
Episode 068 - How to Get Resources for Your Online Community
We go through a real life scenario about how to get resources for your online community. At first, you might be able to manage with just one person, but over time, if ...
Episode 067 - Community Engagement Strategy
In this episode we talk about how to build an engagement strategy for your community. What does a engagement strategy for community look like? Also, we talk about some...
Episode 066 - Which Key KPIs of a Community to Share with Your Stakeholders
What are your KPI's that you should share back to your stakeholders is the key question that we try to address in this episode. Michael and Chris get a bit deeper than...
Episode 065 - Burnout, Stress, Pandemic Oh My!
Hosts Michael and Chris talk about how stress and the pandemic have changed the way we approach our lives and careers. We end talking about burn out and we share pers...
Episode 064 - Searching for a Digital Platform for a Financial Institution and More on Digital Transformation
Michael Sandoval talks about his recent travels to due diligence on a few digital platform vendors who will take his credit union to the digital promise land. While i...
Episode 063 - Getting Past the "Wobble", Activating Your Community to an Action and Dom Perignon
Chris gets past the "wobble" at least he explains why it is a great thing. We also talk about how Chris activated his community to drive a single activity to help rai...
Episode 062 - Presenting a Business Case to get More Headcount For Community
Chris is pushing to get more headcount for his community. He presents to Michael is situation on how to create a business plan to get headcount. Michael talks in detai...
Episode 061 - Reddit Used for a Brand B2B Community? Vendor Selection Tips and Strategies
Chris and Michael talk about how they don't think Reddit is a good platform for B2B Brand Communities, but do give some helpful tips on what and how brands can use Red...
Episode 060 - Community Platform Vendor Selection and Where Does One Focus
Hosts Michael Sandoval and Chris Detzel talk about how one goes through a community platform vendor selection. The easy thing we want to do is slip into features and ...
Episode 059 - Engagement, Webinars, Content and "That's Not My Pile of Sh*t"
In this episode, Michael and Chris talk about the following: 1. In the summer time traffic goes down on communities, how do you talk to your executives about this? ...
Episode 058 - Multiple Stressors at Work and How to Deal!
Chris and Michael talk about stressors at work and how we deal with it. We both go into some detail of what is stressing us out at work and then we kind of talk about ...
Episode 057 - Given Millions of Dollars We Would Invest in Content for our Community
When you get a new boss at work, you have to conform to how they think and what they need. In this session, we talk about the opportunity in working with a new boss. C...
Episode 056 - Before Online Community Go-Live and After Go-Live
In this episode Michael congratulates Chris with the Reltio Community Go-live. They get in a discussion around the content strategy and the tactics that drive communit...
Episode 055 - Community Launch Almost Here for Reltio Community
In this episode Michael and Chris talk before the launch of Reltio Community. Chris walks through the "before" the launch of the community and talks about some of the ...
Episode 054 - Old School Support and Moving it over to Digital Support
Michael and Chris talk about how to move old school support to digital. Michael has some challenges in the bank he works at and is building a longer term strategy in h...
Episode 053 - Michael's Business Plan to C-Level Executives
Chris and Michael talk about presenting a business plan to C-Level executives and what that entails from a banking standpoint. Michael talks about how he went about bu...
Episode 052 - Community Manager Positions and Who Owns Digital Self-Help Customer Experience?
Chris and Michael talk about the difficulties to connect Community to every single business systems when you first launch. It's all about your strategy, and building a...
Episode 051 - Online Community Metrics, What Metrics Should Community Managers Track?
Chris and Michael talk about community metrics. Community metrics should be tracked, but only a few should be rolled up to executives. In the early stages your metrics...
Episode 050 - Q&A Again - Community Engagement, Training & Community and How they Link
Another Q&A session on Peers Over Beers. Here are some questions that we answer on this podcast. 1. How do we plan to engage customers and partners to make use of ...
Episode 049 - Community Moderation, Content Quality and Community as a Support Pillar
We continue down the Q&A session. In this podcast we talk about 1. How do we moderate users and customers when they first come into the Community? 2. How does the br...
Episode 048 -Part One New B2B SaaS Communities - Common Questions Asked By An Organization
In this podcast, we decided to do something a little different. Chris presented the community strategy to his organization through an all hands meeting they had that w...
Episode 047 - Is Clubhouse the New Thing? Also Michael is Setting The Stage for Online Community for the Bank
Peers Over Beers on Clubhouse live? Michael describes talks about planting the seed for Online Community and Chris talks about his journey in building his new online C...
Episode 046 - Green fielding, Growth and Maturing Community - What is Your Engagement Strategy
Founding members and building an effective engagement strategy to online communities is so important. Michael and Chris talk a lot about digital engagement, content e...
Episode 045 - Working with Legal and Security made "EASY" and a Cafeteria Style Look and Feel for Community
In this episode we talk about Legal, Security, UX and lots of other items. Building a community from scratch involves all of these things and they all happen in tandem...
Episode 044 - Business Meetings, Quarterly and Best Practices for Community and Digital Meetings
What makes a good meeting when you are talking to your executives? We go in detail of what doesn't make a good meeting, but then Michael, as usual, brings it back arou...
Episode 043 - How Digital Can Expose Underlying Problems Because of Separate Business Unit Past Decisions
When building an online community or any digital customer system, we find that there are underlying issues in the foundation of organizations. Michael talks about how ...